Shipping Policy
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
The majority of our items are custom crafted in house at the time of order placement, and we typically ship most orders within 2 - 4 business days (personalized or engraved items may take longer). If you select Expedited Processing at checkout (if available - additional fee applies), we'll ship within 24-48 hours depending on which time in the day the orders are placed.
WHICH CARRIERS DO YOU USE?
We ship most items with USPS. In some cases we use a UPS/USPS combined service. Please note that most packages are left in or at your mailbox, and not at your door.
For expedited shipping (if available - additional fee applies) we ship via FedEx, which is typically left at your door.
HOW LONG DOES IT TAKE TO ARRIVE AFTER BEING SHIPPED?
We ship all orders from USA factories, with a usual delivery time of 2 - 4 business days. In some cases, if you order different types of products, you may receive deliveries in separate packages from different factories, even if ordered together.
Check your local mail carrier website for the latest updates on how weather may be affecting deliveries.
I DIDN'T RECIEVE MY ORDER
Please email us: care@perfectlywhole.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
SHIPPING INSURANCE
Shipping insurance is offered at checkout. It's provided by Perfectly Whole and covers you in case your item is lost, stolen, or damaged in transit. To make a claim, contact our support team at care@perfectlywhole.com
Please note: shipping insurance is non-refundable once your order has shipped.
IMPORTANT NOTE FOR NON-US RESIDENTS
During especially busy periods when demand is high, we limit fulfillment to orders being delivered in the US. We apologize to Canada and other countries. We hope to rectify this in the near future.