FREQUENTLY ASKED QUESTIONS

> SHIPPING

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

The majority of our items are custom crafted in house at the time of order placement, and we typically ship most orders within 2 - 4 business days (personalized or engraved items may take longer). If you select Expedited Processing at checkout (if available - additional fee applies), we'll ship within 24-48 hours depending on which time in the day the orders are placed.

WHICH CARRIERS DO YOU USE?

We ship most items with USPS. In some cases we use a UPS/USPS combined service. Please note that most packages are left in or at your mailbox, and not at your door.

For expedited shipping (if available - additional fee applies) we ship via FedEx, which is typically left at your door.

HOW LONG DOES IT TAKE TO ARRIVE AFTER BEING SHIPPED?

We ship all orders from USA factories, with a usual delivery time of 2 - 4 business days. In some cases, if you order different types of products, you may receive deliveries in separate packages from different factories, even if ordered together.

Check your local mail carrier website for the latest updates on how weather may be affecting deliveries.

I DIDN'T RECIEVE MY ORDER

Please email us: care@perfectlywhole.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

SHIPPING INSURANCE

Shipping insurance is offered at checkout. It's provided by Perfectly Whole and covers you in case your item is lost, stolen, or damaged in transit. To make a claim, contact our support team at care@perfectlywhole.com

Please note: shipping insurance is non-refundable once your order has shipped.

IMPORTANT NOTE FOR NON-US RESIDENTS

During especially busy periods when demand is high, we limit fulfillment to orders being delivered in the US. We apologize to Canada and other countries. We hope to rectify this in the near future.


> CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible (usually in 3 hours or less from receipt of order). Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from care@PerfectlyWhole.com.

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day return policy from date of purchase.

Please note, personalized items are made just for you and therefore are not eligible for return. We do want you to be happy so please contact us and we will discuss the possibilities.

Priority processing, shipping and insurance is non-refundable.

> MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.